Redeem United Miles for Another Star Alliance Airline Partner, such as Eva Air or Singapore Airline

United Airline is a Star Alliance Partner and Global Alliances member whose members are

Worldwide Partners are not Star Alliance member airlines. Overall I am interested in Singapore Airlines, Eva Air, Hawaiian airlines, Air New Zealand and SWISS.

1. Identify the Star Alliance Airline partner you will travel using your United Miles.

2. Calculate United miles needed by using the interactive website tool
In general, 65K United miles is required for round-trip Saver Award trip

Details are available in this pdf from United Airline

3. Click on the airline partner of your choice in Partners for instructions about how to redeem United Miles for that partner.  
I selected Eva Air in my case to travel to Taiwan.

To book award travel on EVA, call United Reservations at 1-800-UNITED-1 (1-800-864-8331).​​
Singapore Airline would be for the year after.

To book award travel on Singapore Airlines visit Please note: There is no fee to book online, but there may be a nonrefundable fee of $25 per ticket to book by phone. Award tickets cannot be issued at ticket counters. To contact United Reservations within the United States or Canada, call 1-800-UNITED-1 (1-800-864-8331) 

About Earning United Miles

We can earn United Miles when flying with these Star Alliance or selected Worldwide Partners. If mileage credit is not added to the MileagePlus account, it is more troublesome to request for non-Start Alliance member airlines such as Eva

Fill in the MileagePlus Contact form, or write to

By mail: If you are unable to use the MileagePlus contact form, submit your request to the mailing address that corresponds to your country of residence. We require a short note describing the request and containing your contact and travel information, including:
  • MileagePlus number
  • First and last name, as displayed on your ticket
  • Full mailing address
  • Email address
  • Photocopies of your ticket(s) or boarding pass(es) and ticket receipt(s)
United States:

MileagePlus Service Center
P.O. Box 6120
Rapid City, SD 57709-6120
How to claim miles not rewarded by UA partners into UA account
I filled in the MileagePlus Contract form online.   It took about 10 days to communicate with UA customer support back and forth to re-claim the lost United Airline miles from my last Eva Air trip two months ago.

I did not have the boarding pass or e-ticket with me, but I contacted my agent to provide the E-ticket number.  The following information is needed.

  1. E-ticket number or boarding pass
  2. Date of travel, seat number, ticket class number
  3. UA partner name. (in my case, Eva Air)
  4. Snapshot of my Eva account to prove that Eva has not credited Eva miles to my Eva account.
Day 1

Day 10

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